Privacy Policy

  • Welcome to Leeds Christmas Market.

    We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you:

    • Visit our website

    • Purchase tickets or make bookings

    • Contact us

    • Sign up for marketing communications or

    • Interact with us through social media or other channels.

    We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

  • THOR’S 2026Registered Address: Glenside, Mill Lane, Acaster Malbis, York, YO23 2UJEmail:  jingle@leedschristmas.co.ukTelephone:  07988 548838

    For the purposes of data protection law, we are the "data controller" of the personal information described in this Privacy Policy.

  • We may collect and process the following categories of personal information:

    Information You Provide

    • Name

    • Email address

    • Telephone number

    • Postal address

    • Booking and ticket information

    • Payment information (processed securely by our payment providers)

    • Marketing preferences

    • Any information you provide when contacting us

  • When you visit our website, we may automatically collect:

    • IP address

    • Browser type and version

    • Device information

    • Operating system

    • Website usage data

    • Referring website information

    • Cookie and tracking data

  • We may receive information from:

    • Ticketing and booking providers

    • Payment processors

    • Analytics providers

    • Social media platforms

    • Advertising partners

  • We use personal information for the following purposes:

    To Provide Our Services

    • Process bookings and ticket purchases

    • Manage customer accounts

    • Send booking confirmations and updates

    • Respond to enquiries and customer service requests

    To Operate and Improve Our Website

    • Analyse website usage

    • Improve website functionality

    • Diagnose technical issues

    • Maintain security

    Marketing Communications

    Where permitted by law, we may use your contact details to send:

    • Event updates

    • Promotional offers

    • News about the Christmas Market and related activities

    You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

    Legal and Regulatory Compliance

    We may process information to:

    • Meet legal obligations

    • Prevent fraud

    • Enforce our terms and conditions

    • Protect our business and visitors

  • Under UK GDPR, we rely on the following lawful bases:

    Contract

    To process bookings, payments and provide services you have requested.

    Legitimate Interests

    To:

    • Operate and improve our website

    • Manage our business

    • Prevent fraud and misuse

    • Respond to enquiries

    Consent

    Where required, including:

    • Email marketing

    • Non-essential cookies

    Legal Obligation

    Where we are required to comply with applicable laws and regulations.

  • Payments made through our website are processed by trusted third-party payment providers. We do not store full payment card details on our systems.

    Please review the privacy policies of the relevant payment providers for further information about how they process personal data.

  • Our website uses cookies and similar technologies.

    These may include:

    Essential Cookies

    Required for the operation of the website.

    Analytics Cookies

    To help us understand how visitors use the website.

    Marketing Cookies

    Used to provide relevant advertising and measure campaign performance.

    You can manage cookie preferences through our cookie banner and browser settings.

    For further information, please see our Cookie Policy.

  • We may share personal information with:

    • Ticketing and booking providers

    • Payment processors

    • Website hosting providers

    • IT and technical support providers

    • Marketing service providers

    • Analytics providers

    • Professional advisers

    • Regulatory authorities where required by law

    We require third parties to process personal data securely and only for authorised purposes.

  • Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

    • UK adequacy regulations

    • International Data Transfer Agreements

    • Other approved legal mechanisms

  • We retain personal information only for as long as necessary to:

    • Fulfil the purposes described in this Privacy Policy

    • Meet legal, accounting and regulatory requirements

    • Resolve disputes and enforce agreements

    Retention periods vary depending on the type of information and legal requirements.

  • Our website and services may be used by families and children attending the Christmas Market. Where we collect personal information relating to children, we will do so only where necessary and in accordance with applicable data protection laws. Parents or guardians should contact us if they have any concerns about a child's personal data.

  • For safety, security and operational purposes, CCTV may be used within the Christmas Market and associated facilities.

    We may also take photographs or video footage during public sessions and events for promotional, marketing and publicity purposes.

    If you do not wish to appear in promotional photography or video content, please speak to a member of staff at the event or contact us in advance where possible.

  • Under UK GDPR, you may have the right to:

    • Access your personal information

    • Correct inaccurate information

    • Request deletion of personal information

    • Restrict processing

    • Object to processing

    • Request data portability

    • Withdraw consent at any time where processing is based on consent

    To exercise any of these rights, please contact us using the details below.

  • If you have concerns about how we handle your personal data, please contact us first.

    You also have the right to complain to the Information Commissioner's Office (ICO):

    Information Commissioner's Office
    Website: https://www.ico.org.uk
    Telephone: 0303 123 1113

  • If you have any questions about this Privacy Policy or our handling of personal data, please contact:

    THOR’S 2026Registered Address: Glenside, Mill Lane, Acaster Malbis, York, YO23 2UJEmail:  jingle@leedschristmas.co.ukTelephone:  07988 548838

  • We may update this Privacy Policy from time to time.

    Any changes will be posted on this page and, where appropriate, notified to you by email or through our website.